Refund Policy

Last updated: November 08, 2025

Thank you for availing services at ITonDoor.

If, for any reason, You are not completely satisfied with the service We invite You to review our policy on refunds and returns. This Refund Policy has been created with the help of the Return and Refund Policy Generator.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words whose initial letters are capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to ITonDoor, Delhi.
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Services from Us.
  • Service refers to the Website.
  • Website refers to ITonDoor, accessible from https://www.itondoor.com
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service within 7 days without giving any reason for doing so.

The deadline for cancelling an Service is 7 days from the date on which You received the Service or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Service, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Services to be eligible for a return, please make sure that:

  • The Services were purchased in the last 7 days

The following Services cannot be returned:

  • The supply of Services made to Your specifications or clearly personalized.
  • The supply of Services which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.

We reserve the right to refuse returns of any service/merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

Delhi

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us: